Support

If you have a technical issue then please check the FAQs as a first step. Please use Live Support when online or set up a new ticket. You can also email chris@4matrix.org. For other issues you can email mike@4matrix.org. Before contacting us, you may find the following links useful: (log in first to see them)


Remote Support

Our support team can provide you with remote support using our screen sharing tools to diagnose and fix your problems. We use software that may require changes to your filtering system, you may need to ask your technical staff to unblock the Netviewer.com or Mikogo.com domains.


Starting a session
Once you have made contact with us, we may direct you to this page and ask you to click one of the links below:

Join Netviewer Session   -   Join Mikogo Session

Training & Demonstrations

We can provide a remote demonstration of 4Matrix, or we can provide in-school sessions for data managers, members of SLT and subject leaders. Please contact mike@4matrix.org for details.

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